1. Introduction
This Privacy Policy explains how Relay Rhino Workflows ("Relay Rhino," "we," "us," or "our"), operated by [Legal Entity Name], collects, uses, and protects information when you visit relayrhino.ai or use our services.
Our services include business automation and integration tools such as missed call text back, appointment booking, automated follow-up, database reactivation, and related AI-assisted workflows (the "Services").
Effective date: [Month Day, Year]
By using our website or Services, you agree to this Privacy Policy. If you do not agree, please do not use them.
2. Information We Collect
Information you give us. When you fill out a form, book a call, sign up for the Services, or contact us, we may collect your name, business name, email address, phone number, mailing address, and any details you choose to share about your business.
Billing information. Payments are handled by third-party payment processors. We do not store full credit card numbers on our systems.
Information collected automatically. When you visit relayrhino.ai, we may collect your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit.
Communications. We keep records of calls, text messages, emails, and chat messages exchanged with us or through the Services, including message content, phone numbers, and timestamps.
Information about our clients' customers. When a business uses our Services, we process contact information about that business's own leads and customers (for example, names, phone numbers, emails, appointment details, and message history). We handle this information on behalf of our client and according to their instructions. Our client is responsible for having the right to collect that information and for obtaining any required consent to contact those individuals.
3. How We Use Information
We use information to:
Provide, set up, and maintain the Services, including sending automated texts, emails, and booking confirmations
Respond to your questions and schedule onboarding or support calls
Process payments and manage your account
Send service updates, appointment reminders, and, where you have agreed, marketing messages
Monitor, troubleshoot, and improve our website and Services
Protect against fraud, spam, and misuse
Comply with legal obligations
We use information about our clients' customers only to deliver the Services to that client. We do not use it to market our own services to those individuals.
4. Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages from Relay Rhino, we may send you messages about appointments, onboarding, account updates, customer support, and, if you opted in, offers about our Services.
Frequency: Message frequency varies.
Costs: Message and data rates may apply.
Opt out: Reply STOP at any time to stop receiving messages. Reply HELP for help.
Consent is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as messaging platforms and phone carriers) that help us deliver the messages.
5. How We Share Information
We do not sell your personal information. We share information only in these situations:
Service providers. We use trusted vendors to run the Services, such as CRM and marketing automation platforms, telephone and SMS providers, email delivery services, scheduling tools, video conferencing, payment processors, website hosting, and AI providers. They may use the information only to perform services for us.
Our clients. Information collected through a client's automations (for example, a lead's reply to a missed call text) is shared with that client.
Legal reasons. We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of Relay Rhino, our clients, or others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
With your consent. We may share information for other purposes when you ask us to or agree to it.
6. AI and Automation
Some Services use artificial intelligence to draft or send replies, qualify leads, summarize conversations, or book appointments. To do this, message content and related contact details may be processed by third-party AI providers acting as our service providers.
We configure these tools to use data only for providing the Services. We do not use our clients' customer data to train our own AI models. Automated responses may occasionally contain errors, and clients can review or turn off AI features at any time.
7. Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working, remember your preferences, understand how visitors use the site, and measure the performance of our ads. We may use analytics and advertising tools such as [Google Analytics, Meta Pixel — list the ones you actually use].
You can block or delete cookies through your browser settings. Some parts of the site may not work properly if you do.
8. Data Retention and Security
We keep personal information only as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When a client ends their subscription, we delete or return their customer data within a reasonable time unless the law requires us to keep it.
We use reasonable administrative, technical, and physical safeguards, such as access controls and encrypted connections, to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
Texts: Reply STOP to any message to opt out.
Emails: Click "unsubscribe" in any marketing email. We may still send you account and service messages.
Access, correction, and deletion: You can ask to see, correct, or delete the personal information we hold about you by contacting us below.
Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect, to request deletion, and to opt out of the sale or sharing of personal information. We will not discriminate against you for using these rights. We may need to verify your identity before completing a request.
If you are a customer of one of our clients, please contact that business directly. We will help them respond to your request.
10. Other Important Information
Children's privacy. Our website and Services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-party links. Our site may link to other websites. We are not responsible for their privacy practices, so please review their policies.
Changes to this policy. We may update this Privacy Policy from time to time. We will post the new version on this page and change the effective date above.
11. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Relay Rhino Workflows
[Gomez Pro Audio, LLC]
[707 W. Adams Lovington NM 88260]
Email: [[email protected]]
Phone: [505-207-3354]