Our Workflows

Simple Systems That Keep Your Leads Moving

Missed calls, slow replies, and forgotten leads add up. Each workflow below handles one handoff for you, so nothing gets dropped and you get your time back.

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📞 Workflow 01

Missed Call Text Back

You can't answer every call while you're on the job. When you miss one, the caller gets a friendly text right away, so the conversation keeps going.

1

A call goes unanswered

You're busy, driving, or after hours. It happens.

2

They get a text from your business

A quick, friendly message asking how you can help.

3

You pick up the conversation

Reply when you're free. Everything is in one inbox.

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📞
Missed Call Text Back
Example conversation
📞 Missed call · 2:14 PM
Hi! Sorry we missed your call. How can we help today?
Hey, I'm looking for a quote on a project.
Happy to help! Can you share a few details?
Conversation saved
📅 Workflow 03

Appointment Booking

Stop the back-and-forth. Leads can pick a time on your calendar, even evenings and weekends, and get reminders so they actually show up.

1

They choose a time

Only times you're available are shown.

2

It lands on your calendar

Confirmations go out to you and to them.

3

Reminders go out

Text reminders help cut down on no-shows.

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📅
Booking & Reminders
Example conversation
You're booked for Thursday at 10 AM. See you then!
Reminder: Your appointment is tomorrow at 10 AM. Reply C to confirm.
C
Appointment confirmed
🔁 Workflow 04

Past Customer Reactivation

You already have a list of people who know you. A simple text campaign reconnects with old leads and past customers and starts new conversations.

1

Share your contact list

We handle the import and setup.

2

Friendly texts go out

Personal, conversational messages. No spam blasts.

3

Interested contacts book a time

Replies land in your inbox, ready for you to follow up.

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🔁
Reactivation Campaign
Example conversation
Hi Gordon! It's been a while. Are you still interested in getting that project done?
Actually yes, I've been meaning to reach out.
Great to hear! Want to grab a quick time this week?
Conversation restarted
⭐ Workflow 05

Google Review Replies

New customers read your reviews before they call. Every review gets a thoughtful reply in your voice, so your profile shows that you care, without adding another task to your day.

1

A new review comes in

Good or bad, it gets noticed right away.

2

A reply is written in your voice

Personal and specific to what the customer said.

3

Tough reviews handled with care

Calm, professional responses that show future customers you listen.

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⭐
Review Replies
Example for a local plumbing company
Customer A.
★★★★★
"Showed up on time and fixed our leak fast. Great service!"
✓ Reply posted
"Thank you! We're glad we could get that leak fixed quickly. We appreciate you trusting us."
Customer B.
★★☆☆☆
"Good work, but it took a while to get on the schedule."
✓ Reply posted
"Thanks for the honest feedback. We're working on faster scheduling and would love to make it right. Please reach out anytime."
🛒 Workflow 06

Abandoned Cart Follow-Up

Shoppers get distracted and leave items in their cart. A friendly text reminds them what they left behind and makes it easy to finish checking out.

1

A shopper leaves checkout

The follow-up starts automatically.

2

They get a friendly reminder

A personal text about the item they left behind.

3

Questions answered, checkout made easy

A direct link to complete the order, plus an optional offer if you choose.

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🛒
Cart Follow-Up
Example for an online store
🛒 Cart left at checkout
Emma J. · $247 cart
Skincare Bundle · 8 mins ago
Hi Emma! Your Skincare Bundle is still in your cart. Any questions we can help with?
I wasn't sure if the discount still applied.
It does! Here's your checkout link with the discount applied. 🎁
Thank you!
Checkout link sent
Why Relay Rhino

Doing It Yourself vs. Passing the Baton

Most owners try to keep up on their own. Here's how that compares to letting simple workflows carry the load.

Relay Rhino Doing It Yourself Doing Nothing
Texts back missed calls ✓ When you remember ✗
Follows up with every new lead ✓ When you have time ✗
Books appointments after hours ✓ ✗ ✗
Reconnects with past customers ✓ Rarely ✗
Replies to Google reviews ✓ Sometimes ✗
Frees up your time ✓ ✗ ✗
Relay Rhino
Texts back missed calls✓
Follows up with every new lead✓
Books appointments after hours✓
Reconnects with past customers✓
Replies to Google reviews✓
Frees up your time✓
Doing It Yourself
Texts back missed callsWhen you remember
Follows up with every new leadWhen you have time
Books appointments after hours✗
Reconnects with past customersRarely
Replies to Google reviewsSometimes
Frees up your time✗
Doing Nothing
Texts back missed calls✗
Follows up with every new lead✗
Books appointments after hours✗
Reconnects with past customers✗
Replies to Google reviews✗
Frees up your time✗